To say that NB Coatings is service-driven is an understatement. It’s not just the quality paint and batch-to-batch consistency that makes our customers come back; it’s also the technical expertise and outstanding service that goes along with every order of paint.
From the paint ordering process through the application of the paint system, NB Coatings is there to assist its customers. In addition to its Lansing-based team providing customer service, technical and color expertise, and an ISO17025 compliant Test Lab, NB Coatings also has regionally-staffed field technical support teams (FTS).
Our highly-trained FTS group is regionally located throughout North America. They are account dedicated and act as technical liaisons between our paint and our customers’ application process. NB Coatings’ Field Technical Service group is responsible for:
- On-line product optimization
- Quality response and Continuous improvement
- On-site material management